Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesI LOVE AMAVI — The maintenance crew Carlos and Chris are AMAZING And need purple capes for their repair requests Thank you for bringing me peace again with the way everything has been upkept here Shows how much you care about your residents, and wouldn’t leave here unless there was a reason
Any friends that I am in contact with moving forward I will recommend for them to live here
response from property -Thank you for your thoughtful feedback and for recognizing Carlos and Chris for their outstanding work. We are pleased to hear that their efforts have made such a positive impact on your experience and have helped bring you peace of mind in your home.
Maintaining a well-cared-for community and demonstrating genuine care for our residents are top priorities, and it is rewarding to know that this is reflected in your experience. We also greatly appreciate your willingness to recommend our community to others—it is one of the highest compliments we can receive.
Please do not hesitate to reach out if there is anything further we can do to support you.- Alexis Diaz Community Manager
|Recommended: YesNew Resident Amavi — The Team at Amavi Celina are great They went out of their to ensure we were able to move in. The neighborhood is peaceful We are enjoy our new lifestyle here
Thank you so much for your kind words! We’re thrilled to hear that our team was able to support you through your move-in and help make the process smooth. It’s wonderful to know you’re enjoying the peaceful neighborhood and embracing your new lifestyle at Amavi Celina. We’re grateful to have you as part of our community and are always here if you need anything. Welcome home!- Alexis Diaz Community Manager
|Recommended: Yes10 10 recommendation — The ladies in the office made my move in so great and memorable Love it here already
Thank you so much for the kind words! We’re thrilled to hear that our office team helped make your move-in such a great and memorable experience. Welcome home—we’re so happy to have you here and look forward to continuing to make this a wonderful place for you!- Alexis Diaz Community Manager
|Recommended: YesI love ❤️ everyone in the office — This will be my home forever I love all the beautiful lady’s in the home . All the lady’s smoking hot that’s why yall should move here ❤️♥️💕🌺🌺🌺💯💯💯
Thank you so much for the kind words! We’re thrilled to hear that our office team helped make your move-in such a great and memorable experience. Welcome home—we’re so happy to have you here and look forward to continuing to make this a wonderful place for you!- Alexis Diaz Community Manager
|Recommended: YesToday’s tour was honestly such a great experience, and a big part of that was Alexis. She was warm, easy to talk to, and made me feel comfortable right away. She explained everything clearly and never made me feel rushed or like I couldn’t ask questions. You can really tell she cares about what she does, and that kind of genuine dedication isn’t something you see every day.
Thank you so much for sharing your experience! I’m truly glad to hear that your tour was enjoyable and that you felt comfortable throughout the process. It’s always my goal to create a welcoming environment and make sure every question is answered clearly, so your kind words mean a lot.
We’re thrilled that your visit left such a positive impression, and we hope to have the opportunity to welcome you to our community soon. If there’s anything else you need or any questions come up, please don’t hesitate to reach out.
Thank you again for taking the time to share your review — it’s truly appreciated!
— Alexis, Community Manager
|Recommended: YesReview — We are very excited to be here. Everyone has been wonderful and so helpful
Thank you so much for your kind words! We value your residency and hope that you stay with us for many years to come! Please don't hesitate to reach out if you need anything!
|Recommended: YesHappy but have some concerns — Overall we are happy with the experience. However the communication has not been great upon move in cost wise and clarity in general. I wish someone would’ve walked through the property with us and check in on us a few days after we moved in. More follow up would’ve been helpful and letting us know about the upcoming cost BEFORE the day it was due. We aren’t mad just very annoyed that it was not clearly communicated.
Thank you for taking the time to share your honest feedback. We’re glad to hear that overall you’re happy with your experience, but we sincerely apologize for the frustration caused by unclear communication during your move-in. Your points about cost transparency, follow-up, and having a walkthrough are completely valid, and we understand how that lack of clarity can be annoying—especially during an already busy transition.
This is not the level of service we strive to provide, and your feedback helps us identify where we need to improve. We are actively working on strengthening our move-in communication and follow-up process to ensure future residents feel supported and well-informed from day one.
If there is anything outstanding or if you would like to discuss your experience further, we would truly appreciate the opportunity to connect and make things right. Thank you again for your feedback and for choosing to call our community home.- Alexis Diaz Community Manager
|Recommended: YesAmavi Celina — I really enjoy living here — it’s cozy and comfortable, with excellent staff. I highly recommend it
Hi Volha,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that you’re enjoying your home and that our team has made a positive impact. Creating a cozy, comfortable community is exactly what we strive for, and your recommendation truly means a lot.
If you ever need anything, please don’t hesitate to reach out — we’re always here to help!
Sincerely,
Iyanla Hall
Business Manager
|Recommended: YesWelcome Home Kinda — I was so ecstatic to move in. The place overall is nice. However my move in experience was not at all. Home was not cleaned, then to be told it had a full clean the day prior while I looked at spiderwebs, dirty baseboards and nasty toilet seats was insulting. To add insult to injury the maintenance guy going home without attempting to change the toilet seats for a full weekend was berserk. The manager tried to make things better. But the opportunity to create a “moment” had been missed. Welcoming a tenant into their new home creates a special opportunity for the property management team to get it right. It’s a new start on both sides. Y’all most definitely missed the mark.
Tammara,
We’re truly sorry to hear that your move-in experience did not meet expectations, and we sincerely apologize for the condition of your home upon arrival. This is not the standard we strive to uphold at Amavi Celina.
I appreciate you acknowledging our team’s efforts to make things right, though I understand how the first impression impacted your experience. Please know that your feedback has been shared with the rest of our team to ensure this doesn’t happen again.
If you’re open to it, I’d like the opportunity to speak with you directly to ensure all remaining concerns are resolved. You can reach me at (469) 300-0576 or [email protected]
-Iyanla Hall, Business Manager
|Recommended: YesYear one review — Overall great starter home and area to live in
Thank you so much for sharing your experience, Amber! We’re happy to hear that you’ve enjoyed your home and the community. We strive to make Amavi Celina a great place to live, and it means a lot to know you feel it’s a wonderful place to start out. Please don’t hesitate to reach out if there’s ever anything we can do to make your experience even better!- Alexis Diaz Community Manager
|Recommended: YesGreat home — Everything you need
Hi Samantha,
Thank you for your kind words! We’re happy to hear that you feel we have everything you need here at Amavi Celina. Our goal is to provide a comfortable home and exceptional service, and it’s wonderful to know we’re meeting your expectations.
Sincerely,
Iyanla Hall
Business Manager – Amavi Celina
|Recommended: NoUpon moving in our dim light switch does not work. Floor is uneven. Has dips in the floor. Laundry doors does not close all the way. During the walkthrough the dim lights feature walkthrough of the apartments worked. Told maintenance they told us that it never worked the switch is just there. It’s a dead switch.
For a while now we have been harassed, targeted and what is happening to us is not happening to nobody else. The office does not answer the phone, they don’t communicate and they tell lies. Because of me and my wife review they went back on what they say and is charging us but not other residents. They retaliate when you leave a review.
Dear Nicole and Kenneth, We sincerely apologize for the concerns you’ve experienced and would love the opportunity to address any outstanding maintenance items. Our service manager is available to discuss and ensure these issues are resolved. Please feel free to reach out to us directly so we can address your concerns and work towards improving your experience. Your feedback is important, and we are committed to ensuring all residents are treated fairly and respectfully. Sincerely, Alexis Diaz Community Manager
|Recommended: NoThe apt was filthy when we moved in. There’s a gap in the brick wall area easy enough for pets to escape. Poor communication, unnecessary fees added. Amenities are not worth 1600. They don’t abide by office hours. Iyanla Hall doesn’t respond to emails regarding concerns. This is not a peaceful home. Do not move here.
Dear Nicole, We sincerely apologize that your home was not clean at move-in. We were not made aware and would love the opportunity to address this for you along with any other outstanding work orders. Our office hours are Tuesday-Friday, 9 AM-5 PM, and Saturday, 10 AM-4 PM. Please feel free to reach out to us at 469.300.0576 or via email at [email protected] so we can assist you further. Thank you for sharing your concerns, and we are committed to improving your experience. Sincerely, Alexis Diaz Community Manager
|Recommended: NoDo not move here. You are told several different things, there is miscommunication and lies. When I did a walkthrough the light dimming switches in the living room worked. When I moved in my place the switch did not work I was told it never worked even the walkthrough apartments did not work. They told me if I wanted to make it work I need to change out the ceiling fan. If I have to do it what do I need maintenance for. My neighbor has not been back in his house for two months. He had a water leak in his house. My house closet door to the laundry room will not close upon move in there is dents in the floor. Floor is uneven. Gaps in the patio area
Do not use the system to pay your bills it does not come out immediately. And they will charge extra fees. I dislike I have to finish out this lease.
Me and my wife is being targeted but others are not facing the same protocols. They tried to say they gave a warning like that suppose to fix things. Iyanla Hall refuses to respond to emails.
Dear Kenneth, Thank you for your feedback. We are sorry to hear about your concerns and want to address them promptly. We can set up a phone call with our Service Manager to ensure all pending work orders are resolved to your satisfaction. Regarding eCheck payments, it typically takes 3-7 business days to process due to the ACH network's batch processing and verification requirements. This timeline is standard and ensures secure transactions. We strive to maintain open communication and provide clear responses to all inquiries. If any messages have gone unanswered, please let us know so we can address them immediately. Please reach out to us directly at 469.300. 0576 or email us at [email protected], and we will gladly assist further. Thank you for allowing us the opportunity to improve. Sincerely, Alexis Diaz Community Manager
|Recommended: NoHighly don’t recommend. Iyanla Hall is the very reason I wouldn’t recommend family, friends, or anyone looking for a peaceful home. She retaliated against me when I left a Facebook review. Doesn’t treat everyone equally. She tried to discipline us for trash we did not leave and she did not witness us doing and tried to say she was doing us a favor for not charging us when she should have emailed the whole community for the ones who were actually violating the trash terms. she entered our home with no probable cause to leave a note when she could have left it taped to the outside of the door after we told her we didn’t want her entering our home due to my husband being a disabled veteran. Dimming switches in the living room is false advertisement. Amavi forces you to use their WiFi so if you work from home its not dependable. She stated staff can enter your home at any given time but the 2nd time she left a note on the outside of the door. We feel harassed since we spoke our concerns.
Dear Nicole, Thank you for sharing your feedback. I’d like to address the concerns you mentioned. Regarding entry into your home, delivering a Notice to Vacate for Non-Payment of Rent aligns with the terms outlined in your lease agreement, which permits entry for this purpose. For lease violations, entry is not required, and notices are typically placed on the exterior of the door, as was done in subsequent instances. The dimming switch in the living room is intended to adjust the fan speed, not dim the light, as per the design specifications of the units. With respect to community trash guidelines, we have sent multiple community-wide emails reminding residents of proper dumpster etiquette. It’s important that all residents adhere to these policies to maintain a clean and functional environment. While the community is still under construction, we understand that some challenges may arise, and we are committed to resolving any issues as quickly as possible. Our guest Wi-Fi is always available and provides comparable speeds to the primary network. If you did not receive mass emails with updates regarding the internet, please contact us directly so we can ensure you are included in future communications. We strive to create a positive and fair experience for all residents and are open to discussing any additional concerns. Please don’t hesitate to reach out at 469.300.0576 or our community email at [email protected]. Sincerely, Alexis Diaz Community Manager